Terms and Conditions

Hope-Wellness Eco-Resort accommodates adults only and guests must be 19 years of age or older to book or stay at the resort.

  • Reservation Fee
    We require a 50% deposit at time of booking. A credit card number is required at the time of the booking.

  • Payment Types
    For booking reservations, we accept Visa, MasterCard, American Express, Visa debit, and Mastercard debit. At the resort we also accept debit and cash.

  • Cancellation Policy
    Cancellations made within fourteen (14) or more days’ notice before the date of arrival will receive a Hope-Wellness Eco Resort credit in the amount of the deposit paid at the time of booking. Cancellations made with fourteen (14) days or less notice before the date of arrival will be charged the total price of the reservation (100% cancellation fee). Refunds are not issued for late arrivals or early departures. Failure to arrive at the resort is subject to a 100% cancellation fee.

  • Date Changes
    If you wish to change the date of a reservation, it must be done thirty-one (31) or more days’ notice before the date of arrival and can be done so by sending an email to hope.wellness.ecoresort@gmail.com. If the rate for the alternate reservation date(s) is less than the original rate, the excess money will be converted into Hope-Wellness Eco Resort credit. If the rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid prior to departure.

  • Check-in/Check-out times
    Check in time is 3:00pm. Check out time is 11:00am and guests are obliged to have vacated the room by this time. Early check-in/Late check-out privileges are subject to availability and a fee will apply.

  • Pets
    We have one unit for accommodation rental that is pet friendly. All other units are pet free. Pets must be kept on a leash while outside of the unit and on the resort. Any damages caused by the pet will be treated the same as if the owner caused the damage.

  • Smoking
    Smoking is only permitted in designated areas. Smoking is not permitted inside the units. Smoking in a unit will result in cleaning fee of $250.00 that will automatically be charged to your credit card.

  • Responsibility
    We will only accept liability for incidents that arise as a direct result of our proven negligence. This applies to illness, injury and/or death. Hope-Wellness Eco Resort and/or Fundy Farms Local Harvest cannot be held responsible and for that which we do not have direct responsibility. This includes on the resort property or the surrounding trails.

  • Breakages and Damages
    You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay at the accommodation. It is your responsibility to put right the damage or to make full payment to the resort before departure and to indemnify us against any losses, damages or claims made against us.

  • Loss or Damage
    We regret that we cannot be responsible for any loss or damage of personal articles. Please

Terms and Conditions of Nordic Lounge Use

keep all valuables with you during your visit.

  • Behavior

    If in the opinion of our Management your behavior is disruptive or causing distress, injury or danger to other guests, we reserve the right to terminate your reservation and we shall not be responsible for any costs or claims that are incurred.

  • Terms and Conditions
    Hope-Wellness Eco Resort reserves the right to change these terms and conditions from time to time in its sole discretion.

  • Hope-Wellness Eco-Resort accommodates adults only and guests must be 19 years of age or older to book or use the Nordic Lounge

  • Advanced Reservations
    We highly recommend that you reserve your day pass at least one week in advance to ensure that your preferred time and treatment or service is available. All day passes must be booked online. Guests will be required to sign a waiver upon booking.

  • Cancellation Policy
    Please give a seven (7) day notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number may be required at the time of the booking. We do not provide refunds for missed bookings.

  • Date Changes
    If you wish to change the date of a reservation, it must be done forty-eight (48) or more hours in advance and can be done so by sending an email to hope.wellness.ecoresort@gmail.com.

  • Payment Types
    For booking reservations, we accept Visa, MasterCard, American Express, Visa debit, and Mastercard debit. At the resort we also accept debit and cash.

  • Health Conditions
    Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Nordic Lounge reservation. Contagious disease or skin conditions are asked to refrain from using the Nordic Lounge. Hope-Wellness Eco-Resort is held harmless for any information not provided to us at the time of service.

  • Weather Policy
    No refunds or compensation will be provided if any services at the Nordic Lounge are temporarily closed due to weather conditions.

  • Cleanliness
    In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.

  • Pregnancy
    Pregnant women cannot participate in the thermal experience at the Nordic Lounge nor go in the hot tubs.

  • Loss or Damage
    We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.

  • Product Returns
    All products for purchase are final sale only.

  • Gift Certificates
    Hope-Wellness Eco Resort gift cards non-refundable. We are not responsible for lost or stolen gift cards.

  • Prices
    Prices for services and products are subject to change on our website and menus without advance notice.

  • Terms and Conditions
    Hope-Wellness Eco Resort reserves the right to change these terms and conditions from time to time in its sole discretion.

  • Right of Refusal
    Hope- Wellness reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.

    Terms and Conditions of Website Use

    Access to and used of this website is conditional upon your acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If you do not agree with any part of these terms and conditions, please refrain from using this website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

    Any use of the www.hopewellnessresort.ca website, or written communication with Hope-Wellness Eco Resort, confirms that you are aged 19 and over and that you have read and fully accept these terms and conditions. The terms and conditions are devised for the protection of all parties.

    The terms www.hopewellnessresort.ca, hope.wellness.ecoresort@gmail.com, Hope-Wellness Eco- Resort, Nordic Lounge, Fundy Farms Local Harvest, or ‘our’, ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such

information and materials may contain inaccuracies or errors and we expressly exclude

liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for

    which we shall not be liable. It shall be your own responsibility to ensure that any
    products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without our prior written consent.

    Restrictions on Disclosure of Confidential Information and Privacy Policy

• Hope-Wellness Eco-Resort is committed to protecting your privacy and will not give out or sell any information provided to us by our customers. Any information collected is for internal review only and used to improve service, pricing, product, promotion and content of our web site. All customer information (name, email, address, etc.) is confidential. When you create an account your contact information and credit card information will be stored for ease of reordering. All information collected will be stored and encrypted for additional security.

Online Booking

  • Assistance: You are entirely responsible for the accuracy of the reservations you book online. If you are in doubt, please contact us for assistance and prior to booking.

  • Payment: Credit Card Use: Payment for bookings or purchases on the website indicates that you legally authorize the use of your credit card or other payment cards for the proposed transaction. It indicates that you fully understand this agreement. Hope- Wellness Eco-Resort accepts no liability for any damages resulting from you using your credit card on the website.

  • Errors: If an error is made while making an online bookings or purchases, please contact us immediately at hope.wellness.ecoresort@gmail.com. If you receive incorrect information from us in your confirmation notice, please contact us immediately at 506- 229-5927 or 506-961-2275

  • Cancellation fees/no show/damages/penalties: By booking your reservation online, you agree to the terms above and his and any Cancellation fees/no show/damages/penalties will result in a credit card charge of the balance of the entire outstanding amount owing.

    General Terms

  • Severability
    If any provision of these Terms and Conditions is declared invalid or illegal for any reason, then the remaining provisions of these Terms and Conditions shall remain in full force and effect in the same manner as if the invalid or illegal provision had not been contained herein.

  • Complaints
    We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements. If for any reason we fail to meet your expectation with any of our units or Nordic Lounge experience, please let us know within 24 hours of your service.

  • Client concerns on these Terms and Conditions may be addressed to the: Hope-Wellness Eco-Resort
    19 Enterprise Street
    Moncton, NB E1E 3P2

    506-229-5927 or 506-961-2275